Privacy Policy

1. Overview

This Privacy Policy explains how Sentinel Home Advisors LLC (“Sentinel Home Advisors,” “we,” “our,” or “us”) collects, uses, stores, and shares information when you visit our website, request services, purchase a membership, pay an invoice, or communicate with us.

By using our website, submitting a form, purchasing a service, paying an invoice, or communicating with us, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

We may collect information directly from customers, website visitors, payment platforms, scheduling tools, service forms, email communications, and other business systems.

• Name
• Email address
• Phone number
• Billing information
• Property address or service location
• Appointment details and access instructions
• Messages, form submissions, emails, and other communications
• Payment status, invoice status, and transaction records
• Photos, notes, and documentation related to requested services
• Website usage information, such as pages visited, form interactions, and general analytics data

3. How We Use Information

We use collected information to operate Sentinel Home Advisors LLC and provide requested services to customers.

• Respond to service requests and customer inquiries
• Schedule appointments and confirm property access
• Provide property documentation and homeowner advisory services
• Create, manage, and deliver reports
• Process payments, invoices, deposits, balances, and memberships
• Maintain customer records and service history
• Send service-related updates, reminders, receipts, and account communications
• Improve our website, business systems, customer experience, and service quality
• Comply with accounting, tax, legal, security, and operational requirements

4. Payments and Billing

Payments may be processed through Stripe or another approved payment provider.

Payment providers may collect and process payment information according to their own security practices and privacy policies. Sentinel Home Advisors does not intentionally store full credit card numbers or full bank account numbers on its own website systems.

We may retain payment status, invoice records, transaction references, subscription status, and related billing information for business, accounting, customer service, and recordkeeping purposes.

5. How We Share Information

We may share information with trusted service providers only as needed to operate the business and deliver requested services.

• Payment processors
• Website hosting and form providers
• Email, cloud storage, and business software providers
• Scheduling or customer management tools
• Professional advisors, such as legal, tax, insurance, or accounting providers
• Government, regulatory, or legal authorities when required or appropriate

Sentinel Home Advisors does not sell customer personal information.

6. Property Photos, Reports, and Documentation

As part of requested services, Sentinel Home Advisors may take photos, create notes, prepare reports, and maintain documentation related to visible property conditions.

Customer-specific reports and photos are intended for the customer’s property records and service file. We may use non-identifying photos or generalized examples for training, quality control, internal process improvement, or marketing unless the customer requests otherwise in writing.

We will not intentionally publish customer names, addresses, or clearly identifying private property information without permission.

7. Website Cookies and Analytics

Our website may use cookies, analytics tools, tracking pixels, or similar technologies to understand website performance, improve user experience, measure marketing performance, and support business operations.

You can adjust cookie settings through your browser. Disabling cookies may affect website functionality.

8. Data Security

We take reasonable steps to protect customer information from unauthorized access, loss, misuse, or disclosure.

No website, payment system, email system, or electronic storage method is completely secure. Customers should avoid sending sensitive financial information by email or unsecured message.

9. Data Retention

We keep customer information only as long as reasonably necessary for service delivery, customer support, business records, accounting, legal compliance, dispute resolution, operational needs, and legitimate business purposes.

Property reports, service records, invoices, membership records, customer communications, and related documentation may be retained for business recordkeeping purposes.

10. Customer Requests

Customers may contact Sentinel Home Advisors to request access, correction, deletion, or review of personal information where applicable.

We may need to verify your identity before completing certain requests. Some records may need to be retained for legal, accounting, tax, security, dispute resolution, or legitimate business purposes.

11. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Third-Party Links

Our website may contain links to third-party websites, payment pages, scheduling tools, social media platforms, or other services. We are not responsible for the privacy practices, content, or security of third-party websites or services.

13. Updates to This Privacy Policy

Sentinel Home Advisors may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

Continued use of the website or services after updates are posted means you acknowledge the updated Privacy Policy.